Returns & Refund Policy

We aim for you to be completely satisfied with your purchase but if you have a change of mind or no longer require the item, we just ask that you return within 14 days of sale and let us know before you send your purchase back. You have 14 days to return after letting us know, making sure it's unused and in it`s original packaging, to our address 6. Clos Caersalem, Morriston, Swansea SA6 7PF.

Once a refund has been agreed with us by email or phone, you are responsible for the cost, risk of loss or damages to the product when returning the item, make sure that you take out enough insurance to cover the value of the item in this case. Please return the item with relevant tracking details as we are unable to help or assist if the item doesn't make it back to us. When the returned items have arrived to us and are in an acceptable condition a refund will be issued. 

Please note you are responsible for "change of mind" return carriage costs and if the item returned is damaged in any way a deduction may be appropriate in some circumstances. Custom-made or personalised items are exceptions to change-of-mind cancellation rights but faulty-items rights remain. There are no refunds on Custom made items.

Faulty or Damaged

If your items arrived damaged or faulty and you can prove it we will be happy to replace or refund the cost of the item. There is no charge for receiving a placement or returning faulty or damaged items to us to be repaired.